Lowongan Kerja Agustus Jakarta Cyberindo Persada Nusantara

Job Vacancy 2013 Bogor Jakarta Property company with basic ITC

Lowongan Kerja Agustus Jakarta PT Cyberindo Persada Nusantara company in the Property with basic ITC based location in Bogor gives opportunities for you who meet the qualifications, have a strong dedication, motivation and high integrity to join the following positions:

JUNIOR HELPDESK ANALYST – JAKARTA - Bogor (Jawa Barat)
Qualification & Experience:

  • Has 1 year of working experience in the related field is required for this position.
  • Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Network/System/Database Admin or equivalent
  • Bachelor's Degree, Engineering (Computer/Telecommunication) or equivalent.
  • Required skill(s): Help Desk Operations, Trouble Shooting And Problem Solving.
  • Required language(s): English
  • Applicants must be willing to work in South Jakarta.

Job Description and Responsibilities:
  • Designated to record and respond to issues or problems within the required SLA. Escalate issues to the Team Lead in a timely manner.
  • Work closely with the UK Service Desk Team, Group Systems Team, Development Team to ensure that call gets second level support
  • Acknowledge issues reported to Help Desk (phone and email)
  • Investigate issues upon receipt to assess if it needs 2nd level escalation
  • Accepts and log all calls, including requests and incidents, reported by business users
  • Provides first level support on issues or problems related to application
  • Simulate items reported by client for validation
  • Suggest work around procedure (if there is any) to the client for major issues
  • Follow up resolution of issues escalated 2nd Level of Support
  • Coordinates the reported error/problem on hardware, network and other software to appropriate Administrator for immediate action
  • Documents resolution of issues/errors/problems reported by the client
  • Familiarize configuration of Incident Logging System (i.e. www.service-now.com)
  • Knowledge of: Blackberry Enterprise Server, Microsoft Office suite 2010, VMware, McAfee anti-virus, Outlook,
  • Hardware: Installation, Setup & Support: Servers, Desktops, Laptops, Handheld PCs, Blackberries, iPhones

Interested applicants are advised to apply on-line or email your detailed resume with your contact number, current and expected salary to: Ibu Puspita Prisukma – Human Resource Manager Email  : hrd@cyberparkindonesia.com  
Lowongan Kerja Agustus Jakarta Cyberindo Persada Nusantara deadline 19 September 2013.
Previous
Next Post »