Technical Support Engineer (Firepass) - Singapore
Job Requirements:
- Have 3-4 years experience in a technical support role, working with relevant technologies
- Support experience with corporate customers in production environments preferred
- BA/BS degree or equivalent experience preferred
- Hands on technical experience with and very knowledgeable on LAN/WAN operations, Network protocols, UNIX or Linux Operating systems, and/or networking hardware required.
- Knowledge of protocols such as HTTP, SSL & various authentication technology
- Strong ability on analyzing network layer & application layer traffic dump
- Proficient with Windows OS
- Knowledge of DNS protocol/BIND
- Able to work with moderate supervision
- Proven track record in a team environment
- Experience with Clarify preferred
- Analytical thinker with strong attention to detail
- Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.
- Must be able to relay technical information to customers with varying skill levels
- The successful new member should be a team player with initiative, excellent interpersonal and communication skills.
- Located in Singapore.
Job Description and Responsibilities:
- Provide Level 2 technical support to troubleshoot and resolve hardware and software issues on F5 devices
- Proactively and effectively communicate status, plan-of-action, and resolution of issues
- Provide F5 customers and partners with a consistently high-quality support experience
- Participate in on-going training with F5 products and related technologies
- Maintain high schedule adherence (work hours and on-phone time)
- Effectively manage case escalations to tier 3 (Engineering Services) while maintaining customer communication
- Manage multiple cases and prioritizes based upon customer and business needs
- Follow standards-based processes defined in F5’s Quality Management System (QMS)
- Perform additional projects as required
Some of the Employee Benefits Include:
- Health Coverage
- Employee Stock Purchasing Plan
- Life Insurance
- 5 day work week
- Casual Workplace
- Cool People
If you think that you are really the right person to fill this challenging position, please send your application, CV current and expected salary and recent photograph to: apac.careers@f5.com in Word format. Or apply directly to us under International Openings in our website at http://www.f5.com/careers .
Job Vacancy F5 Networks Singapore Pte Ltd deadline 18 March 2011