Job Vacancy F5 Networks Singapore Pte Ltd March 2011

Job vacancy in leader in Application Delivery Networking, providing solutions that make applications secure, fast and available, F5 Networks Singapore Pte Ltd Currently we are looking for a bright, high achiever individual, capable of providing a professional performance with self integrity and good teamwork mindset to fulfill the vacancies of :

Technical Support Engineer (Firepass) - Singapore
Job Requirements:

• Have 3-4 years experience in a technical support role, working with relevant technologies
• Support experience with corporate customers in production environments preferred
• BA/BS degree or equivalent experience preferred
• Hands on technical experience with and very knowledgeable on LAN/WAN operations, Network protocols, UNIX or Linux Operating systems, and/or networking hardware required.
• Knowledge of protocols such as HTTP, SSL & various authentication technology
• Strong ability on analyzing network layer & application layer traffic dump
• Proficient with Windows OS
• Knowledge of DNS protocol/BIND
• Able to work with moderate supervision
• Proven track record in a team environment
• Experience with Clarify preferred
• Analytical thinker with strong attention to detail
• Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.
• Must be able to relay technical information to customers with varying skill levels
• The successful new member should be a team player with initiative, excellent interpersonal and communication skills.
• Located in Singapore.

Job Description and Responsibilities:

• Provide Level 2 technical support to troubleshoot and resolve hardware and software issues on F5 devices
• Proactively and effectively communicate status, plan-of-action, and resolution of issues
• Provide F5 customers and partners with a consistently high-quality support experience
• Participate in on-going training with F5 products and related technologies
• Maintain high schedule adherence (work hours and on-phone time)
• Effectively manage case escalations to tier 3 (Engineering Services) while maintaining customer communication
• Manage multiple cases and prioritizes based upon customer and business needs
• Follow standards-based processes defined in F5’s Quality Management System (QMS)
• Perform additional projects as required

Some of the Employee Benefits Include:

• Health Coverage
• Employee Stock Purchasing Plan
• Life Insurance
• 5 day work week
• Casual Workplace
• Cool People

If you think that you are really the right person to fill this challenging position, please send your application, CV current and expected salary and recent photograph to: apac.careers@f5.com in Word format. Or apply directly to us under International Openings in our website at http://www.f5.com/careers .
Job Vacancy F5 Networks Singapore Pte Ltd deadline 18 March 2011